This Week’s Product Pick

TouchSystems (Hutto, TX) has unboxed its X46 large-format interactive display with dispersive signal technology (DST). This 46-inch subsystem has been designed for outdoor locations through high brightness (1200 cd/m2) and high contrast ratio (3500:1). It utilizes quarter-lambda film for viewing in varying light conditions, from any orientation, or for customers wearing sunglasses. Conservation tools such as ambient light sensor, scheduler, and carbon footprint meter help reduce energy costs, while an advanced temperature control system addresses overheating concerns. Rugged design, sealed plastic bezel, and built-in expansion slot complete the package. “It’s our job to meet the needs of our clients,” noted Carol Nordin, President of TouchSystems. “One of those needs is an outdoor display with touch capabilities.”

X46 Outdoor Interactive
Display Screen

COMPANY BUSINESS

Psion Disappears Into Motorola

Motorola Solutions (Schaumburg, IL) will scoop up Psion in Q4 under the terms of an all-cash acquisition agreed upon by the two Auto ID hardware manufacturers. With headquarters in London and facilities in Canada and the U.S., Psion has approximately 830 employees, customers in more than 50 countries, and revenue of $273 million in 2011. Purchase price was set at $1.36 per share, totaling $200 million, with Psion to become part of the Enterprise Mobile Computing Division at Motorola Solutions.

In conversation with RRN.Com, Girish Rishi, VP and GM of Motorola Enterprise Mobile Computing, cited four compelling reasons for the move. “[It] strengthens our core business, diversifies our geographical footprint, expands our channel, and, most exciting from my point of view, brings wide talent and intellectual property,” Rishi delineated. Next, Motorola Solutions will begin the lengthy process of resolving issues such as branding, integration of products, and consolidation of its two channel programs. “We will ensure all-important business continuity in the short-term,” Rishi pledged, “and in the future ensure that domain richness only gets extended for customers and partners of the two companies.”

“Psion’s directors are pleased to unanimously recommend this offer by Motorola Solutions at a price which offers a significant cash premium on both the current and recent market prices,” commented John Hawkins, Psion’s Chairman, in the prepared statement. “Psion continues to successfully deliver on its strategy of introducing exciting new products while strictly managing the cost base. This offer by Motorola Solutions provides Psion’s shareholders with certainty in an environment where certainty is in short supply.”

Rishi had an interesting take on any perceived reduction in the number of Auto ID vendors. “I don’t see pure consolidation,” he told RRN.Com. “Look at how things are changing in this space. Customers are considering, and using, Apple and Android tablets. More players are emerging from Asia and even carriers are involved. All these players with different propositions are making us compete more aggressively than ever before. I see the competitive landscape way more vibrant that it ever was in the old Symbol, Telxon, LXE, Teklogix days.”

Girish Rishi, VP and GM, Enterprise Mobile Computing Division, Motorola Solutions

J2: Less Is More

J2 Retail Systems (Irvine, CA) has debuted its J2 225 touchscreen computer with compact footprint, sleek design, and several advanced benefits. With 14-inch LED backlight screen, at 16:9 wide aspect ratio, this new terminal offers two touch formats: zero-bezel five-wire resistive, or multi-touch projected capacitive. It comes standard with 2 GB of memory and choice of either 160 GB hard drive or 16 GB solid-state drive, with upgrades available. Ports include four serial, four USB, video, audio, Ethernet, and 12V output, as well as other peripheral capabilities.

J2 225 measures 14.2 in. (W) x 9.1 in. (D) x 10 in. (H) at 55-degree screen viewing angle, and may be folded flat for shipping, whereby it becomes the size of an average notebook. In order to provide the highest performance at the most competitive price point, the touch computer incorporates the new Intel Cedarview Dual Core Atom D2550 CPU. As part of the Intel embedded road map, the D2550 processor and 32-nm chipset will be available for seven years from their release date, J2 noted, ensuring long product life for the J2 225.

“We are very excited to announce this game-changing technology, and expect the 225 to be our largest seller,” Alex Nelson, CEO of J2 Retail Systems, shared with RRN.Com. “The 225 hits pretty much all POS hospitality requirements and those of lower-tier retail. It features our ‘all-in-the-head’ computer configuration for mounting flexibility, and the unit may be special-ordered with white base and color bezel options, for use in sports stadiums to match team uniforms, for instance.” Many RRN.Com readers will remember Nelson as one of the drivers behind the explosive growth of Javelin Systems in the late 1990s.

New J2 225 Compact Touchscreen Computer

Worth Your While

RetailNOW 2012
Retail Solutions Providers Association (RSPA)
July 29-August 1
Las Vegas

VARTECH US/LATAM
BlueStar
October 5-8
Bahamas Cruise

NACS 2012
National Association of Convenience Stores
October 7-9
Las Vegas

Pack Expo 2012
Packaging Manufacturers Machinery Institute
October 28-31
Chicago

Customer Engagement Technology World
JDEvents
November 7-8
New York

ALL IN THE FAMILY

A Tower of POS Power 

MMF POS (Wheeling, IL) has unveiled its FlexTower mounting system for POS peripherals. Built around the center tower pole, topped with VESA mount suitable for holding the terminal, LCD monitor, touchscreen, digital signage, or tablet, with 30 lbs. maximum weight, this configuration supports four additional arms dedicated to the customer-facing screen, payment processing pad, receipt printer, and keyboard, respectively. Each arm may be adjusted to desired viewing angle at both the pole junction and the device platform.

All platforms have been designed to accommodate popular sizes for their target peripherals--with the keyboard tray expanding as needed--and top and bottom openings to facilitate cable management. The center pole extends from 25.75 inches to 31.5 inches in height, with two-inch tubular diameter, and weighs about 5 lbs. Each module carries its own part number and may be ordered individually, with matching black textured coating. MMF POS also offers its Rhino tablet enclosure, sold separately, to accommodate popular Apple and Android tablet-based POS.

“A POS footprint is tighter than ever in today’s new marketplace and the FlexTower allows end-users to rack up all the POS components needed at the point of service,” indicated Abe Salalac, Director of Sales and Marketing with MMF POS. “With multiple options to place and secure the POS peripherals, the FlexTower is perfect for those common locations where space is at a premium. Moreover, customers are able to configure each set-up as needed.”

FlexTower Mounting System by MMF POS

Wasp Printers Leave the Nest

Wasp Barcode Technologies (Plano, TX) has expanded its line card with the WPL25 desktop barcode printer and the WHC25 desktop wristband printer, both of which employ direct thermal technology. With clamshell design and small footprint of 8.2 in. (L) x 4.3 in. (W) x 6.7 in. (H), and weight of 2.6 lbs., the WPL25 carries 32-bit RISC processor, 8 MB SDRAM and 4 MB Flash, RS-232 and USB interfaces, and 127 mm/5 inch maximum OD media capacity. It produces two-inch labels at speeds of up to five inches/second at 203 dpi resolution and comes with optional peeler, cutter, and stand-alone keyboard. Sensors notify users of conditions such as label gap, black line, and head open.

Targeting healthcare, as well as entertainment ticketing, the WHC25 prints durable wristbands with text, graphics, or barcodes at speeds of up to five inches/second at 203 dpi resolution. It embodies the same technical characteristics as the WPL25, while adding an LCD screen for troubleshooting away from the PC. WHC25 measures 10.2 in. (L) x 4.3 in. (W) x 8.3 in. (H), weighs 2.7 lbs., and furnishes 165 mm/6.5 inch maximum OD media capacity for wristbands. Both the WHC25 and WPL25 offer SD Flash memory expansion to 4 GB and popular print drivers. List price has been set at $295 for the WPL25 and $499 for the WHC25.

“The purpose of both the WPL25 and WHC25 is to promptly print high-quality, durable thermal barcodes that continue to increase efficiency for today’s office environment,” observed Brian Sutter, Director of Marketing for Wasp Barcode Technologies. “Unlike ink-jet printers, thermal printers offer high speeds and extreme reliability. By using heat instead of ink, the WPL25 and WHC25 create durable images that remain readable for up to 50 years.”

WPL25 Thermal Barcode Printer by Wasp

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ALLIANCES

M-Pay at the ScanSource Cafe

Mobile payments are on the menu in ScanSource’s cafeteria, which runs Restaurant Pro Express POS from pcAmerica (Pearl River, NY). As part of testing of Paydiant’s mobile wallet, which has now been offered as an enhanced feature for users of its software, pcAmerica rolled out this integration two months ago for ScanSource, one of its distributors. “The solution was installed and configured in the café after hours in under 10 minutes,” David Gosman, CEO of pcAmerica, recounted for RRN.Com. “Approximately 15 people loaded and used the wallet on the first day. Smiles, remarks of ‘That was cool’ or ‘Wow, fast!’ were common. It has been distributed to many other ScanSource employees.”

Offered as white-label mobile commerce, Paydiant (Boston) supports Apple iOS and Android smartphones, and encompasses payment, coupon creation and redemption, and digital receipts and refunds. With his typical enthusiasm, Gosman explained how the system works: “After installing and configuring the mobile app, customers get rung up as usual and simply scan a token, in the form of a QR code, off the pole display at the register. They then select on their phone which credit card to charge their purchase to. The payment is processed--in the cloud--and in as little as half a second, the POS is informed the payment went through and completes the transaction. Credit card data is not stored on the phone and never enters the POS, meaning the transaction is not within the scope of merchant PCI compliance.”

Both Restaurant Pro Express (for hospitality) and Cash Register Express (for retail) from pcAmerica feature the new interface to Paydiant. In addition to ScanSource, retailers in South Carolina (in Greenville, not coincidentally, where ScanSource resides), Colorado, Massachusetts, and New York have deployed this integrated solution, said Gosman. It will also be demonstrated by pcAmerica at the upcoming RSPA RetailNOW Show in Las Vegas on July 29 to August 1.

Pole Display Presents QR Code for Mobile Payment for Paydiant and pcAmerica

Toshiba In-Flight With Seagull

Seagull Scientific (Bellevue, WA) has released Driver Version 7.3 with support for the new B-EX4T1 and B-EX4T2 thermal label printers from Toshiba America Business Solutions (Irvine, CA). Used in conjunction with Seagull’s WYSIWYG design and print software, and “virtually any Windows-based program,” Drivers by Seagull provides users with functionality for dynamic text and barcode formatting, complete database access, professional drawing features, and enhanced security management, according to the developer. Version 7.3 may be downloaded free of charge from Seagull Scientific’s website.

“We are pleased to offer extensive driver support for Toshiba’s thermal barcode label printer line, as these drivers will allow their resellers and users worldwide to get the best possible performance out of Seagull’s BarTender label software,” remarked Harold Boe, President of Seagull Scientific. “Our close relationship with Toshiba allows us to leverage their experience with auto identification technologies and help us develop superior service and products.” Earlier this year, in April, Seagull unveiled its BarTender Version 10 with card printing (smart, MSR, and plastic), moving the developer into potential new markets.

“With the introduction of the B-EX4 thermal printer line, Toshiba continues to grow its product portfolio to address our customers’ needs in several vertical segments that require this type of industrial-grade printing solution,” commented Joseph Contreras, Director of Product and Solutions Marketing at Toshiba America Business Solutions. “Support from Seagull Scientific extends the B-EX4 series’ list of industry-best features to a wide range of compatible applications that our customers utilize on a daily basis.” Toshiba’s B-EX4T1 and B-EX4T2 printers deliver features such as print-head checking, setting of ribbon type with appropriate ribbon motor voltage, print job status monitoring, and use of ribbon “save” capability. Print speed has been increased to 14 inches/second, compared to 10 inches/second for the predecessor B-SX4.

B-EX4T1 Thermal Label Printer by Toshiba

Code Corner

Agilysys (Alpharetta, GA) has rolled out InfoGenesis Mobile POS, built on Android and leveraging mobile device management (MDM) to allow remote deployment of the application. Integrated with InfoGenesis POS, naturally, this new platform carries advanced features such as multiple check types (both at time of creation and while checks are still open), support for required and optional modifiers, one-click item reordering, summary check item view, and typed special instruction capabilities. The next version, according to the developer, will add seat assignment, barcode scanning, magnetic-stripe reading (MSR), signature capture, remote Bluetooth printing, split-check capabilities, multiple language and currency support, and the option of charging items to the guest’s credit card or posting charges to the guest’s hotel folio. Screens, items, tables, and check-type configurations are handled centrally within the Agilysys InfoGenesis POS system. “We have used Agilysys InfoGenesis POS for many years and were eager to implement the new mobile application,” divulged Ram Patrachari, VP of Information Technology at the Viejas Casino in Alpine, California. “We have found it to be very comprehensive and powerful, yet easy for users to learn. It has enhanced guest service by streamlining food and beverage delivery and allowing servers to spend more time on the floor.”

NOTES FROM THE FIELD

Intermec’s New Cost Structure

Intermec (Everett, WA) has announced corporate restructuring intended to reduce costs in North America and Europe. This plan will seek to lower the company’s general and administrative and support costs, while limiting the impact on research and development and global sales operations, especially in higher growth regions such as Asia, Latin America, the Middle East, and Eastern Europe. Investments the company has made to expand its “solutions strategy,” including the take-over of Vocollect, will not fall under this restructuring, since they continue to perform in line with expectations, according to the vendor.

“These are difficult business decisions that I realize directly affect many people,” relayed Allen Lauer, CEO of Intermec. “However, the new cost structure better positions us to execute our strategy. Our management team and I are committed to realizing the benefits of this restructuring as early as Q3 of this year.”

Intermec said it expects to eliminate approximately 170 positions, or 7% of its global workforce, and will record one-time employee separation expenses and related costs of approximately $9 million, most of which will be posted in Q2. Overall, the company anticipates that the restructuring will generate annual cost savings of approximately $19 to $21 million. Lauer, the retired CEO of scientific instrument maker Varian, moved from Intermec’s Board of Directors to CEO in May following disappointing Q1 financial results and the departure of Patrick Byrne after five years at the tiller.

Allen Lauer, CEO, Intermec

Dax Has Last Laugh

In the prehistoric days before the iPhone and iPad, way back in 2005, LightSpeed seemed an interesting, although ancillary, player in POS, with its focus on the Mac. How times have changed. Now the developer has raised $30 million in Series A funding from Accel Partners, the technology venture firm with Angry Birds, Facebook, Groupon, and Kayak in its history. This represents the first institutional investment in the software developer’s history and will be used to broaden staff, product portfolio, and international presence, according to the two parties.

“We see an enormous global market for LightSpeed,” stated Dax Dasilva, Founder and CEO. “With our new capital resources and partners at Accel, we will further enhance our products and solutions that help virtually any store chain, anywhere in the world, to move ahead of the curve in the digital retail revolution and embrace the needs of today’s shoppers. We’re extremely proud of our terrific LightSpeed team and distributor network for growing our business to this level and positioning us for the exciting opportunities ahead.”

To date, LightSpeed’s customer base includes 10,000 retailers in 30 countries, ranging from boutiques in NYC’s trendy SoHo district such as Nordstrom-owned Treasure & Bond to large global brands such as Adidas and Vespa. Over the past five years, it has boosted revenue nearly 2,000%, earning the title of Quebec’s fastest-growing company for 2011. It has 50 employees in Montreal and Ottawa and more than 400 retail channel partners. “LightSpeed offers the only solution we’ve seen that allows any retailer to create an Apple-like in-store experience, which draws people away from the computer and into the store,” testified Ryan Sweeney, an Accel Partner and, now, LightSpeed Board Member.

Dax Dasilva, CEO, LightSpeed

Key Advertiser Links

Be sure to visit these vendors for the latest in channel products and offers for resellers.

POS & Auto ID Distribution
BlueStar
Synnex Corporation
Wasp Barcode Technologies
Yellowfin Distribution

POS & Peripherals
FEC/Acrelec
J2 Retail Systems
Posiflex
POS-X
Touch Dynamic

POS Systems - Hospitality
PAR

Barcode & Transaction Printers
Datamax-O'Neil
Zebra Technologies

Cash Drawers
MMF POS

Data Collection Terminals
CipherLab
Datalogic ADC
Janam Technologies

Data Collection Software
Wavelink

Integrated Payment Solutions
Datacap Systems
Merchant Warehouse

Keyboards
Cherry, ZF Electronics Corp.

Receipt Printers
Bixolon
Citizen Systems America
Epson America
Star Micronics

Repair & Refurbishment
AMCOR Tech Solutions

Touchscreens & Monitors
Elo TouchSystems

INSTALLATIONS

Citizen Walks Straight Line

Citizen Systems of America (Torrance, CA) has found an interesting customer for its CMP-20 USB and CMP-20 Bluetooth mobile printers--Lifeloc Technologies (Wheat Ridge, CO), which supplies breathalyzers for law enforcement, corrections, healthcare, and restricted workplaces such as oil rigs and drilling sites. Lifeloc now includes these thermal printers as part of its FC and EV30 kits, where they are used to generate one copy of test results for evidence, and another given to the test subject. At the same time it began shipping the Citizen printers, Lifeloc introduced new Thermalast paper with high-contrast imaging, which allows for easy faxing of test results and lifespan of 20 years to meet archiving requirements.

Previous thermal printers were not meeting the rigorous demands of the field environments for Lifeloc’s breathalyzers, according to the two parties. “We wanted something faster and more rugged, with wireless option and improved ease of use,” reported Kelly Silverman, Product Manager for Lifeloc. “Printouts document the results and show the test was done properly. A person’s job or life can be dependent on this form.” A better price-to-performance ratio and customer service were also cited as factors in switching to Citizen on the part of Lifeloc.

ScanSource handles fulfillment of the printers for the Lifeloc kits. “Citizen has been a great partner to ScanSource, and we were happy to provide their products,” related Yvette McKenzie, VP of Merchandising, ScanSource POS & Barcoding (Greenville, SC). “We worked closely with our reseller/ISV partner to provide them with demo equipment to make sure the solution would meet the needs of their end-user customer, while also delivering the sales support they needed to ensure their installation went smoothly.” Citizen’s label printers are now under evaluation by Lifeloc, according to the parties involved.

Lifeloc FC Series Breathalyzer with Citizen Printer

QR Codes Sizzle at Burger King

Burger King has called upon Firethorn Mobile, the wholly owned subsidiary of Qualcomm, to build its BK Mobile Crown Card pilot program for 50 locations in and around Salt Lake City, Utah. This allows consumers to pay for their purchase through their Apple iOS or Android smartphones, with the process started by scanning the QR tag placed on counter or drive-through windows at the restaurant. Transactions are run through the BK MCC app, which has been integrated with First Data’s “Universal Commerce” methodology. In 2010, RRN.Com readers may recall, Firethorn Mobile launched Swagg, which aggressively promoted digital loyalty services, including location-based offers, before narrowing its scope to gift and rewards card management.

“We are thrilled to collaborate with Burger King on this new program because it frees BK restaurant customers of the burden of carrying plastic,” noted Rocco Fabiano, President of Firethorn Mobile (Atlanta). “This unique solution works on any Android or iOS phone and does not require new hardware investments in order to deliver this experience to restaurant guests. Firethorn continues to be focused on mobile commerce and the creation of solutions that enable consumers to gain greater utility from their ever-present mobile devices.”

“At Burger King Corp., we are dedicated to delivering an excellent restaurant experience for our guests, which includes optimizing our point-of-sale technology and providing quick and easy payment options,” volunteered Kelly Madern, CIO of the fast food chain. “The BK Mobile Crown Card is the perfect fit for our technology and quality-conscious consumers who lead mobile lifestyles, and we are excited about putting this functionality into their hands, getting their feedback, and building from there.” Burger King’s MCC app, suitably tagged “BK,” can be found in the App Store and Google Play.

Mobile Crown Card Program by Firethorn Mobile

Channel Factoid

Solution providers have shared their thoughts on channel conflict and the results are mixed, at best, with this problem termed “moderate” and assigned the rating of six out of ten on the pain meter. Some perceived conclusions from “State of Channel Conflict 2012,” by the 2112 Group, may help put the problem in perspective. First, two-thirds of vendors have clearly defined sales target separation between direct and indirect efforts, according to survey respondents. Yet more than half of solution providers say vendors are the primary source of channel conflict, not customers or other resellers. Nearly one-third of vendors will cut out partners from the sales opportunity if given the chance, respondents believe. Deal registration is the most common form of conflict management, but it’s only partly effective, in the views of the survey’s participants, who mainly fall into the system integration category. Many solution providers suspect vendors redirect sales opportunities to preferred partners, or encourage partners to compete amongst themselves. Some even believe vendors punish partners who develop independent technology and sales capacities because they want to maintain some level of control in the go-to-market relationship. Others say vendors will bring more partners into technology segments or geographic markets to create intra-channel conflict if they believe the pioneering partner has too much leverage. Overall, solution providers rating channel conflict as “moderate” should come as little comfort to vendors, according to the 2112 Group, since it could signal resignation as much as an accurate assessment of the problem’s impact.

HELLO GOODBYE

Litchford Supports the ARTS

The National Retail Federation (Washington, DC) has appointed Tom Litchford as its VP of Retail Technologies. In this new role, Litchford will report to Vicki Cantrell, SVP of NRF’s Communities and Executive Director of Shop.org, and will lead and manage NRF’s Association for Retail Technology Standards (ARTS) and the CIO Council. Litchford’s hiring coincides with the retirement of Richard Mader, who served as Executive Director of ARTS for the past 15 years.

Litchford has more than 30 years of experience in retail technology, and should be familiar to many RRN.Com readers. He joins NRF from Microsoft Corporation, where he served in key positions in marketing, channel management, and most recently, the retail and hospitality segment of the company’s Enterprise Partner and Industry Solutions Group. Prior to his time at Microsoft, Litchford was Director of Business Impact Modeling for NCR’s Retail Solutions Group, where his team helped retailers gauge the ramifications of relevant technologies.

“Tom’s in-depth industry knowledge and his experience in and around NRF’s communities and events, including Retail’s Big Show, NRFtech, and ARTS’ User Meetings, make him the ideal candidate for this position,” declared Cantrell. “I’m really delighted to be able to work with Tom in this capacity after having worked beside him in the industry for several years. We’re extremely confident that his arrival at NRF will cement our position as a thought leader within the retail technology sector, and will benefit the industry and our members in great ways.”

Tom Litchford, VP of Retail Technologies, NRF

New Orbit for Magstar

Magstar (Toronto) has announced the retirement of Ronald Ross, its venerable chief executive. Twenty-seven years ago when Magstar started, it was one of the first companies to offer enterprise resource planning (ERP) designed specifically for retailers. Its product suite encompasses back-office, POS, mobile POS, warehouse, and customer relationship management (CRM), with particular focus on the mid-market.

“We wish Ron all the best in his retirement,” stated newly appointed President, Steven Greenwood. “Magstar looks forward to ongoing successes and continued growth in the retail management software market.” Another well-known figure in retail IT, Greenwood previously served as VP at Magstar.

He takes over under new circumstances, since Magstar also disclosed it has sold its shares to Constellation Software, Inc. (Toronto), the equity holder of vertical market software companies with approximately $800 million in sales in 2011. Magstar will join Constellation Homebuilders Systems, which currently addresses the business needs of winery management, automotive and marine dealers, and real estate brokers in addition to its namesake segment. According to Dexter Salna, President of CHS, Magstar will spearhead expansion into additional areas of the retail market, while conducting “business as usual.” Terms of the purchase were not disclosed.

Retirement of Ronald Ross, President of Magstar

No Languishing in the Heartland

Heartland Payment Systems (Princeton, NJ), the hard-charging payment processor, has bolstered its executive leadership team with three recent moves. First, Robert Baldwin has been elevated from President to Vice Chairman, with continuing responsibilities for key industry relationships, investor affairs, information security, and customer service operations. Next, Michael Lawler, previously Chief of Corporate Development, has been promoted to President of the Strategic Markets Group, overseeing retail, services, education, healthcare, government, utilities, and micropayments. Lastly, David Gilbert has joined the company as President of the Hospitality Group, concentrating on restaurants, lodging, and affiliated markets.

Gilbert will assume his full-time position at the end of July, after transitioning from his present post as COO for the National Restaurant Association. He was involved in the NRA’s endorsement of Heartland’s suite of payment products back in 2010, RRN.Com readers will remember. That effort extended reduced pricing and support for restaurant owners through Heartland’s nationwide sales and service organization. Gilbert held executive-level management positions with Cracker Barrel Old Country Store and Shoney’s before moving to the NRA in 2008.

“Heartland is committed to driving greater growth and profitability, and these executives will play extremely important roles in the company’s future success,” proclaimed Robert Carr, Chairman and CEO of Heartland. “Each one brings a breadth of skills and vast experience that will help lead Heartland through the next stage of its development as one of the country’s leading payment processors. I’m looking forward to working closely with them over the next few years on the tremendous opportunities we see in the payments industry.”

David Gilbert Moves from NRA to Heartland Payment Systems