Our Product Pick

Zebra Technologies Corporation (Lincolnshire, IL) has unboxed its new presentation scanner for retail/hospitality, the DS9300. In size of 5.7 in. (H) x 3.4 in. (W) x 3.3 in. (D), weighing 11.2 oz./0.3 kg, the DS9300 captures the full range of 1D/2D symbologies, including "invisible" Digimarc. It features 800-MHz CPU, high-resolution megapixel sensor, and Zebra's PRZM Intelligent Imaging technology for best-in-class swipe speed, reading of poor barcodes, and support for Electronic Article Surveillance (EAS). Also, tools in Zebra's DataCapture DNA Suite facilitate application development and deployment. A ratcheting base offers four possibilities, from 15 degrees back to 45 degrees forward, for flexibility in positioning. As ruggedness, the DS9300 has an IP-52 rating for water and dust with 5-ft./1.5-m drop resistance.

Zebra's DS9300 Scanner

COMPANY BUSINESS

Tipping the Maitre'D

One of the leading players in restaurant POS, Posera (Montreal, QC, Canada), has premiered its Maitre'D Total Experience. A suite of software tools and services, delivered as SaaS (Software-as-a-Service), the Maitre'D Total Experience includes the full-featured capabilities of the latest release of Maitre'D, including mobile POS, real-time management and reporting via cloud-based DataBoard, table-side payments (SecureTablePay), 24/7 support, and unlimited software upgrades (Embedded Maintenance Program). "Our 'Total Experience' will facilitate the entire experience of deploying and operating restaurants using Maitre'D," pledged Dan Poirier, CEO of Posera.

As part of this venture, Posera reportedly consulted with its reseller network to formalize its approach to SaaS. As channel, it will offer its existing 12,000-strong customer base the Maitre'D Total Experience by upgrading them to the latest version, without necessitating software re-purchase, and providing SaaS subscription packages with the starting price of $25 per month. As end-user pricing, the Maitre'D Total Experience starts at $99 per month under three-year subscription, with an introductory price of $79 per month to new subscribers for orders before March 31, 2020. (It will also continue to license its Maitre'D.)

"A new SaaS offering is principal to Posera's strategy of capitalizing on the comprehensive technology of Maitre'D," reflected Akash Sahai, EVP of Strategy and Business Development at Posera. "Posera's competitive pricing packages will expedite market adoption, and allow merchants to realize time-to-value much faster. Customers will now have feature-rich Maitre'D with pricing that suits their needs--the best of both worlds."

Maitre'D on Quest III Tablet by Touch Dynamic

[Editor's Note: At press time, Posera announced it has been purchased by payment solution provider, PayFacto Inc. (Montreal, QC, Canada). An all-cash transaction price of $11 million will be distributed to shareholders. "Acquisition by PayFacto ensures Posera is poised for greater success, free from the administrative burdens of being a public company, and fully able to pursue technological innovation and growth," heralded Tom McCole, Chairman of the Board at Posera.]

NCR: Deep in the Heart

Another reseller of its Aloha POS has been snapped up by NCR Corporation (Duluth, GA), in this case, POS Solutions (Austin, TX). It becomes the 17th NCR Local Office. As readers may recall, in March, May, and October 2019, respectively, NCR purchased BEC (Denver, CO), Texas P.O.S. (Houston, TX), and Midwest POS Solutions (Anderson, IN).

"Our customers will continue to work with the same team they've grown familiar with through the years--and now, we have access to global resources and can deliver even better service," expressed Allen Devino, President of POS Solutions. Established in 1999, POS Solutions serves approximately 1,000 customers. Acquisition terms for these four deals involving privately-held dealerships and NCR were not disclosed.

"Bringing POS Solutions into the NCR family aligns with our strategy to increase our capabilities to deliver our solutions and serve our customers in thriving local restaurant markets, like Austin," related Michael Hayford, President and CEO of NCR. In its Q3 2019 financials, NCR showed $942 million in Banking (+18%), $539 million in Retail (+12%), $216 million in Hospitality (+12%), and $86 million in Other (+9%). Overall revenue of $1.78 billion was up 15% in Q3 2019. A big question: who's next for NCR?

NCR Buys Texas Hospitality VAR POS Solutions

Worth Your While - 2020

NRF 2020 Vision
National Retail Federation
January 12-14
New York, NY

Inspire
Retail Solutions Providers Association (RSPA)
January 26-29
Nassau, Bahamas

NGA Show
National Grocers Association
February 23-26
San Diego, CA

Modex
Material Handling Industry (MHI)
March 9-12
Atlanta, GA

Shoptalk
Shoptalk Commerce, LLC
March 22-25
Las Vegas, NV

Transact
Electronic Transactions Association (ETA)
April 28-30
Las Vegas, NV

NRA Show
National Restaurant Association
May 16-19
Chicago, IL

RetailNOW
Retail Solutions Providers
Association (RSPA)
August 2-5
Las Vegas, NV

NACS
National Association
of Convenience Stores
October 11-14
Las Vegas, NV

ALL IN THE FAMILY

Epson Deals TM-T20III

Epson America (Long Beach, CA) has debuted its new thermal receipt printer, the 3" TM-T20III. Ideal for the SMB, the TM-T20III offers flexible connectivity with four models: Wireless, Ethernet, Serial, and Parallel. It features maximum print speed of 9.8 in./250 mm per second at 203 dpi. Automatic paper reduction saves 30%, according to Epson.

In dimensions of 5.5 in. (W) x 7.8 in. (D) x 5.7 in. (H), the TM-T20III weighs 3.7 lbs./1.7 kg. A 150-km printhead and an auto-cutter life of 1.5 million cuts extend durability. In support of mobility, and tablet POS, there's Epson's ePOS Software Development Kit (SDK) for iOS/Android. An all-in-one package with power adapter, drivers, cables, and mounting bracket, with two-year warranty, ships for the TM-T20III.

"Delivering products that work best for each type of client--such as affordable, functional receipt printers--is a priority for Epson," remarked Gregg Brunnick, Director of Product Management for POS Printers at Epson America. "From flexible connectivity to speed and efficiency, the TM-T20III offers all the key features our customers require and is offered at a competitive price point." (It replaces the Model TM-T20II at Epson America.)

Epson America's TM-T20III Receipt Printer

Bixolon Places XD5

Bixolon America (Gardena, CA) has unveiled its new mid-range thermal desktop label printer, the 4" XD5. Measuring 7.6 in. (W) x 9.8 in (D) x 6.6 in. (H), weighing 4.2 lbs./1.9 kg, the XD5 has two versions: XD5-40d with maximum print speed of 7 in./178 mm per second at 203 dpi and XD5-43d with maximum print speed of 5 in./127 mm per second at 300 dpi. A clamshell design features adjustable media guide and holder, icon-driven menu buttons, optional LCD display, and field installable peeler and auto cutter. It supports SLCS, BPL-Z, BPL-E, and the Smart Switch Programming Language.

Accepting receipt, label, tag, and wristband media, the XD5 Series has media roll diameter of up to 5 in./127 mm. As connectivity, there's USB, Serial, Ethernet, and Wireless. As software for label design, Bixolon cites its own free Label Artist-II and Label Artist Mobile, as well as BarTender by Seagull Scientific (Bellevue, WA). As Software Development Kits (SDKs), Bixolon furnishes iOS, Android, Windows, Linux, Chrome, and Xamarin; also, mPrint App and mPrint Server and the company's new XPM and XCM for web-based device management.

"We're dedicated to providing feature-rich desktop label printing solutions which are suitable for all," declared John Kim, Marketing Director of Bixolon (Seoul, South Korea). "The new XD5 Series fits user requirements for medium barcode printing within the manufacturing, logistics, and retail industries due to its compact clamshell design, high performance, easy operations, and maintenance backed by Bixolon's technical support and service." Bixolon American will stock the XD5 Series in February 2020.

Bixolon's XD5 Desktop Thermal Label Printer

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A Message From the Editor

As we enjoy another year, our mission stays constant: to fill the need for timely, focused, non-biased news in the channel for POS & Auto ID. If anything, that need grows more pressing in the face of changes in technology, go-to-market strategies, and business models. We look forward to continuing that mission and welcome your suggestions and thoughts on improvements.

Michael Kachmar, Editor

ALLIANCES

Toast Offers Jelly

Toast (Boston, MA) has kicked off its new funding program for restaurants, entitled Toast Capital Loans. It promises simple application, and upon approval, delivery of the funds in one business day. Eligibility is determined by several attributes, such as sales history, time in business, and time as customer of Toast. Also, eligibility guidelines take into consideration specific industry challenges, such as seasonality.

Offering "access to transparent financing with one flat fee," in the words of Tim Barash, Chief Business Officer at Toast, there's no compounding interest or personal guarantees. A fixed percentage of daily credit card sales will be used to figure repayment, with loan amounts ranging between $5,000 and $250,000. Toast Capital Loans are made by WebBank. (Previously, Toast Capital offered merchant cash advances to select customers of its POS.)

Elsewhere, Toast has added Order & Delivery by Paytronix Systems (Newton, MA). It features an easy-to-use guest ordering interface, digital ordering management tools, and synchronization with Customer Relationship Management (CRM) and Loyalty by Paytronix. "Integration of Paytronix Order & Delivery utilizes the newest features of Toast and helps operators to quickly add off-premise sales to their revenue stream," relayed Aman Narang, President and Co-Founder of Toast. A market size of $60 billion is projected for off-premise digital ordering.

Toast Capital Loans Offered for Restaurants

Lavu Keeps Flowing

Lavu (Albuquerque, NM), purveyor of iPad POS, has expanded its platform via the "Universal" API (Application Programming Interface) from Omnivore (Hayward, CA). Since its emergence in 2014, Omnivore has partnered with more than 200 third-party restaurant applications, gathered in its Omnivore Marketplace. It spans companies in online ordering, pay-at-table, third-party delivery, kiosk/digital menu, reservations, loyalty, inventory, labor, and analytics. Some examples: Apptizer, DoorDash, MarketMan, OpenTable, Resy, and Yumpingo.

"We want to provide restaurant operators access to all the technology they need in one place," espoused Saleem Khatri, CEO at Lavu. "This partnership makes it possible for our customers to access what they need to help them better serve their customers." An initial iPad POS in the Apple App Store, Lavu recently released its full-featured Lavu 4.0.

"Consumers today are expecting technology to be incorporated into their experience," confirmed Mike Wior, CEO at Omnivore. "Our collaboration with Lavu helps their customers to easily navigate the rapidly advancing technology landscape needed to meet those expectations." As additional partners in POS for Omnivore: Aloha-NCR, Brink-ParTech, Dinerware-Heartland, Maitre'D-PayFacto, Oracle-Micros, POSitouch-Shift4, Squirrel Systems, Toast, and XPIENT-Heartland.

A Third-Party Marketplace Via Omnivore for Lavu

Newtek Turns to POS

Newtek Business Services (Lake Success, NY) has taken the controlling interest (51%) in POS on Cloud (Louisville, KY). Started in 2012 to serve restaurants, retailers, assisted living facilities, and golf courses, with particular focus on the SMB, POS on Cloud offers both payments and POS. Agnostic in hardware, it will be rebranded as Newtek Payment Systems. Terms of the transaction were not disclosed.

As part of its package, POS on Cloud offers inventory, customer management, reporting, employee time clock, table and menu layouts, and e-commerce. As Newtek Payment Systems, it may be white-labeled for partners of Newtek Business Services. It also will draw upon another company entity, Newtek Payroll Solutions, to provide integration to accounting packages, payroll, workman's compensation, health insurance, and window into 401K.

"We will give our partners an opportunity to control the depository relationship regarding payroll, card-present, and card non-present business accounts, while we provide the software and the solution to handle multiple business functions for our partners' customers," expounded Barry Sloane, Chairman, President, and CEO of Newtek Business Services. "[Another entity] Newtek Merchant Solutions will also offer this POS directly to its customer base through an ISO/VAR Channel. In today's payment processing world, if you are not providing the technological solutions for card-present, e-commerce, and mobile, you will most likely be disintermediated out of the business." [Editor's Note: My new favorite word, "disintermediated."]

Newtek Business Services Buys POS on Cloud

Code Corner

CodeREADr (Waltham, MA) has added reverse logistics workflow to its supply chain tracking service, called Table Builder. With this new capability, administrators can record, track, and trace the flow of materials in any direction through their supply chain. Used with dedicated barcode scanning devices as well as smartphones and tablets (iOS or Android), Table Builder, as its name suggests, enables collection and sharing of information such as item descriptions, when and where the item has come from, and when and where it's intended to go. ("A curated service used to build parent tables with child table views," in the phrasing of CodeREADr.) In addition, the workflow allows authorized app users to make comments, take photos, and capture signatures as records for each event. A single barcode assigned at the outset for each item is expanded upon for each event in its journey. Administrators have full control over what their authorized app-users can see and what they must add to each recorded event. You may download Table Builder from the Apple App Store or Google Play.

CodeREADr's Table Builder

Channel Chatter

-ECR Software (Boone, NC), which supplies its Catapult System for retail POS, will soon celebrate its 30th Anniversary. 'We've always stayed firm by our values," stated Pete Catoe, Founder and CEO. "Our greatest goal is to get better and better through our people, products, and unyielding loyalty to our mission: we want to make a positive impact on our customers, community, and one another." Concurrently, ECR Software has been recognized as demonstrating the core values of "Certified Evergreen."

-Skurla's POS Solutions (Anchorage, AK) has become certified as reseller partner with Auto-Star (Medicine Hat, AB, Canada) to address the grocery market. "Doing business in the 'Last Frontier' has its challenges," stated Thomas Greenman, Sales Manager at Skurla's. "Our grocery customers have a wide range of needs, from simple to complex, and having the right software partner in our corner is crucial to our growth. Having spent years vetting the right solution, we are proud to have Auto-Star as our grocery POS partner."

-Acuity Technologies (Tampa, FL) has joined the Honeywell Performance Partner Program. "A reseller agreement with Honeywell is an important component of our Mobility Managed Services offering because it enables us to deliver cutting-edge mobile computing, scanning, and printing solutions to our customers," stated Josh Anderson, CEO of Acuity. "A welcome addition to our portfolio, these devices from Honeywell are critical for our customers in consumer packaged goods (CPG) and transportation and logistics industries."

A Celebration at ECR Software

ENVIRONMENTS/PLATFORMS

GS1: "Trust, But Verify"

A new program, "Verified by GS1," seeks to fill the need for accurate product information in consumer packaged goods (CPG). It features an associated cloud-based, global, GSI Registry Platform. A core set of seven attributes--brand owner, brand name, product description, product image URL, global product category, net content/unit of measure, and country of sales--confirms each product's physical features match their digital product listings. A Global Trade Item Number (GTIN) by GS1, the primary standards group, holds such details.

GS1 developed Verified by GS1 in collaboration with members of the Consumer Goods Forum, including Kellogg's, Kroger, Procter & Gamble, Walmart, and Wegmans. While such stakeholders have already begun gathering and populating the GS1 Registry Platform with the required data, Verified by GS1 will be rolled out in stages beginning with companies in CPG in the U.S., Belgium, Brazil, France, Germany, India, Mexico, and the Netherlands. Additional GS1 offices will work with their communities to load data to the GS1 Registry Platform in 2020.

"Product data is essential to inform shopper purchase decisions, but today online retail is plagued with inaccurate and incomplete information that's often sourced manually, which can result in dissatisfied consumers and costly returns for retailers," observed Angela Fernandez, VP of Community Engagement for GS1 U.S. (Ewing, NJ). "Once 'Verified by GS1' reaches critical mass globally, brand owners will have a single source for retailers, marketplaces, and other stakeholders to automatically verify the integrity of product listings." In the future, also, GS1 and GS1 U.S. will look to collaborate on Verified by GS1 with industries beyond CPG.

A New Program, Verified by GS1, Helps Brands and Retailers Share Accurate Product Data

RFID "Sees" Red

A company called SpotSee (Dallas, TX), which operates in IoT, has introduced its supply chain tracking tag, dubbed ShockWatch RFID. "[As] low-cost, consumable, single-use devices that are tamper-proof and field-armable," as described by SpotSee, ShockWatch RFID triggers when any damaging impact to an item occurs beyond its designated g-force threshold. In addition to damage management, use of ShockWatch RFID provides an electronic record for the user's Enterprise Resource Planning (ERP), Warehouse Management System (WMS), or the SpotSee Cloud.

Each ShockWatch is fitted with the best-in-class NXP UCODE G2iM+ Passive RFID Chip, which can be scanned with any standard Ultra-High-Frequency (UHF) RFID Reader. It identifies damaged goods within milliseconds, according to SpotSee. Also, there's visual identification of damaged goods, with red color patch triggered on the ShockWatch RFID.

"RFID technology has already helped companies reduce inventory management costs by seamlessly automating asset identification," elaborated Angela Kerr, VP of Product Portfolio at SpotSee. "ShockWatch RFID combines the benefits of traditional RFID inventory management with impact-damage monitoring, allowing users to leverage existing RFID infrastructure to identify and reduce the sources of damage in their supply chain." As ideal industries for use, SpotSee cites automotive, medical devices/equipment, and aerospace.

ShockWatch RFID Tag for Supply Chain Damage Tracking Offered by SpotSee

Revel Clocks In

A path has been mapped between the POS of Revel Systems (San Francisco, CA) and the labor management of 7shifts (Saskatoon, SK, Canada). Under this integration, intended for restaurants, sales data will be synchronized with employee scheduling and wages. It allows managers/owners to view their restaurant performance in real-time, make any needed adjustments, and plan future allocation of resources more effectively, according to the two parties.

"We're delighted to add 7shifts as a partner within our Revel Integrated ecosystem, especially since their team brings the same level of attention and expertise to labor management that we're able to give to the point-of-sale," contributed Chris Lybeer, Chief Strategy Officer at Revel Systems. "Together, we offer a complete solution for restaurant operators seeking to maximize their operational efficiency and profit margins." An early member of the Apple Enterprise Mobility Program, Revel Systems offers its cloud- and iPad-based POS: Revel Essentials and Revel Enterprise.

An online resource for partners, Revel Integrated holds advanced developer tools, including Application Programming Interfaces (APIs), and go-to-market infrastructure, including onboarding for both Revel Essentials and Revel Enterprise. Also, in September 2019, Revel established its new Revel Solution Partner Program. As benefits, Revel enumerates reseller training, discounts and performance incentives, end-user leads, and dedicated account management. It focuses on Revel Essentials, in particular, and thus, the SMB. Also, there's payment processing revenue sharing for participants via Revel Advantage.

Integration of Revel's POS and 7shifts' Scheduling

Key Advertiser Links

Be sure to visit these vendors for the latest in channel products and offers for resellers.

POS & Peripherals
Aures
Bematech
CRS, Inc.
Electronic Payments
Equinox
Harbortouch
HP
Ingenico
Pioneer Solution
POSBANK USA
Posiflex
Protech Technologies
Toshiba
WooPOS

Barcode & Transaction Printers
Bixolon America
Brother Mobile
CognitiveTPG
Godex Americas

Cash Drawers
APG Cash Drawer

Data Collection
CipherLab
Code Corporation
Janam Technologies

Integrated Payment Solutions
Datacap Systems
Electronic Payments
Equinox
EVO Payments/Sterling
Ingenico
North American Bancard

Receipt Printers
Bixolon America
CognitiveTPG
Epson America
Seiko Instruments
Star Micronics

Video Surveillance
Envysion

INSTALLATIONS

All Over Albertsons (Ecrebo)

Albertsons Companies, one of the largest food and drug retailers in the U.S., has embraced customer marketing at the POS. Using "OnPoint Total Receipt Marketing" by Ecrebo, Albertsons Cos., based in Boise, ID, will add personalized offers and messages to the nearly two billion paper and digital receipts issued annually at its 2,200 locations. A software solution, Ecrebo's OnPoint Total Receipt Marketing works with Toshiba 4690, Windows, and Linux O/S.

"We're excited to help Albertsons Cos., and its many brand partners, deliver precise targeted marketing at point-of-sale," shared David Buckingham, CEO of Ecrebo. "Our patented OnPoint Total Receipt Marketing software allows Albertsons Cos. to reach every shopper with bespoke savings delivered on paper and in digital receipts." Headquartered in the UK, Ecrebo recently opened offices in Chicago, IL, and Boston, MA. Mike Grimes serves as U.S. President.

"Our customers who have registered for 'Just for U' [the previous effort at Albertsons] love the program for its personalized deals and rewards," reported Vivek Kalpande, Group VP of Loyalty, Digital Marketing, and Analytics for Albertsons Cos. "Our partnership with Ecrebo allows us to give the same personalized experience to all of our customers. Ecrebo's OnPoint solutions allows us to turn receipts into an effective one-to-one marketing channel." It works with existing printers, with digital delivery of receipts, if desired, via e-mail, text, and retailers' apps.

Albertsons Deploys Personalized Marketing by Ecrebo at the POS

A Protein Diet for PAR

ParTech, the wholly owned subsidiary of PAR Technology Corporation (New Hartford, NY), will supply its PAR Brink POS software and EverServ 8100 terminals for vegetarian fast-casual restaurant chain, Protein House. Founded in 2012, and based in Las Vegas, Protein House has 12 locations, including three each in Nevada, Arizona and Massachusetts, and one each in Missouri, Texas, and Dubai, UAE. It plans adding 60 franchise locations over the next five years.

"With the help of PAR reseller, Better My POS, we knew Brink was the right choice for us. The solution is very intuitive and simple, which makes it easy to train new staff, and being a fast-growing, franchise business, this is very important," emphasized Andrew Bick, Founder of Protein House. "Brink has also given us the flexibility to offer our customers the features that they want in a fast-casual environment, such as electronic payment options." (Also based in Las Vegas, not coincidentally, the reseller, Better My POS.)

Just recently, PAR announced its plans to buy back-office software developer Restaurant Magic (f/k/a AccSys, Inc. in Tampa, FL). A platform of Microsoft .NET, so-called "Data Central" by Restaurant Magic integrates information from the point-of-sale, supply, inventory, payroll, and accounting to provide browser-level access to an overview of restaurant operations. A purchase price of $42 million will be financed through cash and equity.

Protein House Deploys PAR's Brink POS

Channel Factoid

-Surprisingly, perhaps, 59% of IT professionals report that they still haven't migrated all their users to Windows 10, despite the imminent end of regular support for Windows 7 on January 14, 2020.

-As many as 39% of IT professionals will not be completed with their Windows 10 migration projects in time for the deadline in January.

-It's the Windows 7 end-of-life date that is driving much of Windows 10's adoption (cited by 44%). However, IT professionals also named vulnerability management and migrating security risk (23%), mitigating operational risk (11%), and improving user productivity (10%) as significant factors in their prioritization of migrating to the new O/S.

-When asked what has impacted their user's migration the most, IT professionals identified the resource time and migration costs involved (57%), followed by other higher IT priorities (47%), and concerns over application readiness and support for Windows 10 (40%).

-When asked what most often prevents them from performing such software updates, IT professionals responded with the following: they don't want the updates/patches to break applications (58%); they don't want the updates/patches to adversely impact user productivity (48%); and they think it will be too difficult or time consuming to do the updates/patches (29%).

-In areas of adoption, 70% of IT professionals said they use or will use Windows 10 on physical desktops and laptops, while just 25% will use Windows 10 in virtual or cloud-based desktop environments.

-Overall, IT professionals expect the cost of maintaining Windows 10 to be the same as Windows 7. In fact, 20% expect the costs for supporting Windows 10 to be less than for supporting Windows 7.

Source: Survey of 500 IT Professionals by Ivanti (Salt Lake City, UT)

Windows 10: Half Open?

Ctl + Alt + Oracle

A new SVP and GM for the Oracle Hospitality Global Business Unit: Alex Alt. Prior to joining Oracle, he served as President and CEO of Stack Sports (2017 to 2019). Earlier roles include President of Sabre Hospitality Solutions (2012 to 2017) and SVP of Global Development and Strategy for Rosewood Hotels and Resorts (2006 to 2012).

Alex Alt, SVP and GM, Oracle Hospitality Global Business Unit

HELLO GOODBYE

Toshiba's Soup

Toshiba Global Commerce Solutions (Research Triangle Park, NC) has raised Bill Campbell from VP of Americas to SVP of Global Sales. He joined Toshiba GCS in 2014 as VP of Sales for North America. A long resume in retail includes VP of IT and Business Intelligence at Thyme Farmers Market (2013 to 2014), VP of Sales at Symphony EYC, formerly Aldata (2012 to 2013), VP of Retail and Hospitality at NCR Corporation (2011 to 2012), SVP of Sales and GM at Retalix (2004 to 2011), and VP of Sales at TCI (1995 to 2004).

"Bill is a highly accomplished sales executive with a vast and proven background in implementing game-changing sales and client interactions across the worldwide retail spectrum," commented Scott Maccabe, President and CEO of Toshiba GCS. "Bill has demonstrated this impressive level of achievement here at Toshiba while successfully leading the charge for our global salesforce." Also, Steve Fox has been promoted from VP of Global Services to SVP of Global Services at Toshiba GCS. He oversees professional services, managed services, hardware break/fix, and maintenance/deployment at Toshiba GCS.

Bill Campbell, SVP of Global Sales, Toshiba Global Commerce Solutions

Handing Off at Handheld

Handheld Group (Corvallis, OR) has named Thomas Lofblad, former VP of Global Sales, as its CEO. In 2003, Lofblad became co-owner of Handheld Group. A manufacturer of mobile computers and rugged tablets for field workers in industries such as geomatics, logistics, forestry, public transportation, utilities, construction, mining, and security and military, Handheld Group is based in Lidkoping, Sweden.

"I am glad to see my longtime colleague and business partner Thomas take over the role as CEO," indicated Jerker Hellstrom, Founder of Handheld Group. "He has excellent leadership skills and this appointment is the natural next step in the evolution of Handheld Group." Hellstrom will remain as Chairman of the Board of Handheld.

"Jerker has more than 30 years of experience in the rugged computing industry and possesses an unique blend of experience and knowledge of the market and technology," noted Lofblad. "We are making this change to better utilize our personal competences and to continue our expansion and successful journey." A record-breaking year for Handheld Group, reportedly, with its product families Nautiz and Algiz.

Thomas Lofblad, CEO, Handheld Group

A Tray of Appetize-ers

Appetize (Los Angeles, CA) has engaged Robbie Knutson-Ratto as its SVP of Product. Her previous roles have included Global VP of Product at Xero (2017 to 2019), Head of Product at Lavu (2016 to 2017), VP of Product Management at Revel Systems (2015 to 2016), and Director of Product Management at OpenEdge, formerly PayPros (2011 to 2014). Also, within the last year, at Appetize, Co-Founder Jason Pratts has expanded his role from COO to CIO, and Alain Avakian, former CTO at BlackLine (2014 to 2017), has joined as CTO.

"Appetize's modern omnichannel offering is truly advancing the point-of-sale industry by providing a seamless guest experience while helping enterprises manage and future-proof their businesses," proclaimed Knutson-Ratto. "That, combined with the team's extremely customer-focused and collaborative culture, are what led me to join. I look forward to contributing to the innovative technology and culture at Appetize."

"Appetize continues to see explosive growth as the only cloud point-of-sale provider that offers true enterprise-level management capabilities," proposed Max Roper, CEO at Appetize. "This expansion has necessitated scaling our product and development team with experienced industry leaders. We're thrilled to have Robbie lead our product team, Alain on-board as CTO, and Jason in his new role as CIO."

Robbie Knutson-Ratto, SVP of Product, Appetize